Terms and Conditions

Welcome to Smart Library (located at Smart Library, 2nd Floor, Balaji Complex, near JB Petrol Pump, Idar, Sabarkantha, Gujarat, PIN 383430). By accessing or using our mobile application, subscribing to a membership plan, reserving physical desk space, or accessing digital learning materials, you agree to be bound by these Terms and Conditions. Please review them carefully.

1. Entity Details & Operational Scope

Smart Library operates an on-premise, high-focus physical study library located in Idar, Gujarat, alongside an Android mobile application providing digital video lectures, topic study notes, streak tracking, and attendance management for competitive examination aspirants (GPSC, UPSC, Banking, NEET, JEE, and related exams).

2. Physical Seat Allocation & Reservation

• Dedicated Desk Assignment: Physical study seats (out of our 83 ergonomic seats) are assigned on an interactive, reserved basis. Once confirmed, your assigned desk remains reserved exclusively for you during library hours throughout your membership duration.
• Non-Transferability: All seat reservations and membership accounts are strictly personal to the registered student and cannot be transferred, shared, or sublet to any other individual.
• Operating Hours: Desk access is available 24 hours a day, 7 days a week (24x7, All 365 Days).

3. Digital Content Streaming & Educational Materials

Smart Library grants subscribed students a personal, non-exclusive, non-transferable license to stream video lectures and view study notes through the student mobile app. Digital content is for personal academic preparation only. Downloading, reverse engineering, unauthorized screen recording, public redistribution, or commercial reproduction of library materials is strictly prohibited and subject to legal prosecution.

4. Pricing Denomination & INR Currency

All membership fees, desk reservation charges, and platform dues are denominated, displayed, and collected exclusively in Indian National Rupees (INR / ₹). Available subscription tiers (such as 1 Month, 3 Months, 6 Months, or customized academic durations) and their respective applicable fees are clearly displayed on the application and website at the time of purchase.

Smart Library reserves the right to amend membership pricing, subscription tiers, and promotional offerings periodically. Any price changes will apply only to subsequent subscriptions or renewals and will not affect currently active prepaid terms.

5. Razorpay Payment Processing & Convenience Fee

Online payment transactions are processed securely through our RBI-authorized payment aggregator partner, Razorpay.

• Accepted Payment Modes: UPI (Google Pay, PhonePe, Paytm, BHIM), Debit Cards, Credit Cards, Net Banking, and authorized digital wallets.
• Convenience Fee: A convenience fee, including applicable GST, may be charged on online payments to cover payment processing costs. The applicable fee will be displayed on the payment screen before you complete the transaction. The total amount payable, including this fee, will be shown clearly prior to payment confirmation. Convenience fees are non-refundable, except where the refund is due to an error on our part or as required by law.
• Transparent Order Breakdown: Prior to final payment authorization, students are shown a clear, itemized order summary containing the base membership fee, any applicable convenience fee with GST, and the total payable amount.
• There are zero hidden charges. Payment confirmation and membership activation occur instantaneously upon successful processing by Razorpay.

6. Library Code of Conduct & Zero-Disruption Policy

To preserve a world-class academic environment, members agree to:

• Maintain strict silence at all times inside the air-conditioned reading halls.
• Set mobile phones to silent mode. Voice calls and audible discussions are strictly confined to the reception foyer.
• Use high-speed fiber Wi-Fi responsibly for academic, study, and exam-related activities only.
• Respect individual desk electrical charging sockets and library infrastructure. Any intentional vandalism or misconduct will result in immediate membership cancellation without refund and liability for damages.

7. Modifications to Terms

Smart Library reserves the right to amend these Terms and Conditions to reflect operational or regulatory changes. Continued use of our facilities or application constitutes acceptance of updated terms.

8. Customer Support & Contact Details

For any questions, account queries, or assistance regarding these terms, please contact us directly: