Razorpay Merchant KYC & Customer Support Compliance

Contact Us

Official Contact & Grievance Redressal Information • Smart Library

Have questions regarding seat availability, membership plans, payment verification, or campus visits? Our support team and campus administrators are available 24 hours a day, 7 days a week to assist you.

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Physical Campus Address

Smart Library
2nd Floor, Balaji Complex,
Near JB Petrol Pump,
Idar - 383430, Sabarkantha,
Gujarat, India.

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Phone & WhatsApp

Direct Support Helpline:

+91 7874084137

Call or WhatsApp anytime.

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Email Support

Official KYC & Student Inquiries:

viralchaudhari32@gmail.com

Average response within 2–4 hours.

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Operating Hours

Open 24x7 (24 Hours, Monday to Sunday, All 365 Days)

Study facilities and support open 365 days a year without holiday closure.

Business & Merchant Identity

Entity Legal Name: Smart Library
Operating Brand: Smart Library
Contact Person: Viral Chaudhari (Proprietor)
Nature of Business: Educational Study Infrastructure, Reserved Desk Space & In-App Educational Content Streaming.
Payment Aggregator: Razorpay Software Private Limited (Verified Merchant).

How to Reach the Campus

Smart Library is centrally located in Idar on the main transit corridor near JB Petrol Pump at Balaji Complex (2nd Floor). Dedicated parking space is available for student two-wheelers and transit buses stop within 100 meters of the facility.

Grievance & Payment Support Redressal

For payment reconciliations, Razorpay transaction queries, membership cancellations, or refund claims under our 48-hour policy, please email viralchaudhari32@gmail.com or call +91 7874084137 with your registered mobile number and Razorpay Payment ID.