Delivery & Fulfillment Policy

Smart Library (Smart Library, 2nd Floor, Balaji Complex, near JB Petrol Pump, Idar, Sabarkantha, Gujarat, PIN 383430) is an on-premise physical study facility and digital educational platform. This policy outlines how our services, memberships, and digital content are fulfilled to registered students.

1. Nature of Services (No Physical Shipping Required)

2. Instant Digital Membership Activation

• Turnaround Time: Instantaneous upon payment confirmation.
• Activation Mechanism: Immediately upon successful transaction processing through Razorpay, your payment status is captured and verified in real time.
• In-App Features Unlocked: The student app instantly unlocks your active membership badge, reserved desk assignment, curriculum video lectures, topic study notes, and Pomodoro focus tracking.
• Confirmation & Receipt: An instant on-screen success prompt is displayed, accompanied by a transaction record stored in your in-app Payment History and an SMS notification with your Razorpay Payment ID.

3. On-Premise Desk Access & Campus Admission

Your reserved physical desk at Smart Library, Idar campus, is available starting on your selected membership start date:

• Campus Location: Smart Library, 2nd Floor, Balaji Complex, near JB Petrol Pump, Idar, Sabarkantha, Gujarat, PIN 383430.
• Operating Hours: Open 24x7 (24 Hours, Monday to Sunday, All 365 Days).
• Check-In Procedure: On your first visit, present your registered student app profile or mobile number to our reception desk to verify your desk assignment.

4. Resolution of Activation Issues

If your payment is captured by Razorpay but your membership or desk reservation does not activate within 5 minutes due to an internet glitch or device sync delay, please contact our support team immediately: